Return Policy

At TMS Skin Solutions Ltd., we take great care to ensure the quality and safety of our therapeutic muscle balm. Please read our return policy carefully before placing your order.

No Returns for Dispatched Products

Due to the nature of our product and for hygiene, health, and safety reasons, we are unable to accept returns or offer refunds once an order has been dispatched.

Faulty or Incorrect Products

If you receive a product that is:

• Faulty,
• Damaged upon arrival, or
• Not as described,

please contact us within 14 days of delivery at [email protected] or 07832256907. We will arrange a replacement or a full refund, depending on your preference.

Order Cancellations (Before Dispatch)

If you wish to cancel your order, you may do so before it has been dispatched. Once dispatched, cancellations and returns are no longer possible unless the product is faulty or not as described.

How to Report an Issue

To help us resolve your issue quickly, please provide:

• Your order number,
• A description of the problem, and
• Photographs of the product and packaging (if applicable).

Your Consumer Rights

This policy does not affect your statutory rights under UK consumer law.