Privacy Policy

TMS Skin Solutions Ltd. (“Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website https://www.tmsskinsolutions.co.uk/ or purchase our products.

1. Information We Collect

We may collect and process the following types of personal data:

  • Identity Data: name, title.
  • Contact Data: email address, billing and shipping address, phone number.
  • Payment Data: card or bank details (processed securely via our payment provider; we do not store your full payment information).
  • Transaction Data: details of products purchased and any related communications.
  • Technical Data: IP address, browser type, operating system, and browsing behaviour on our Site.
  • Marketing Data: preferences and consents for receiving marketing communications.

2. How We Use Your Information

We use your personal data for purposes including:

  • Processing and fulfilling your orders.
  • Managing payments and preventing fraud.
  • Providing customer service and responding to inquiries.
  • Sending you updates, offers, and promotional materials (only if you have consented).
  • Complying with legal obligations.
  • Improving our products, services, and website experience.

3. Legal Basis for Processing

We process your personal data under GDPR on the following legal bases:

  • Contractual necessity: to fulfill orders and manage your account.
  • Consent: for marketing communications.
  • Legitimate interests: to improve our services, prevent fraud, and ensure security.
  • Legal obligation: to comply with tax, accounting, and other statutory requirements.

4. Sharing Your Information

We do not sell your data. We may share your information with:

  • Service providers, including payment processors, delivery companies, and IT service providers.
  • Professional advisors, such as accountants or legal advisors, when necessary.
  • Law enforcement or regulatory authorities if required by law.

All third parties are required to handle your data securely and only for the purposes we specify.

5. Data Retention

We retain your personal data only as long as necessary for the purposes set out in this Privacy Policy, or as required by law. Typically:

  • Transaction and order data: up to 7 years for accounting purposes.
  • Marketing data: until you withdraw consent.
  • Account and identity data: until you request deletion or deactivate your account.

6. Your Rights

Under GDPR, you have the following rights:

  • Access: request a copy of your personal data.
  • Correction: have inaccurate or incomplete data corrected.
  • Erasure: request deletion of your data where lawful.
  • Restriction: limit processing in certain circumstances.
  • Data Portability: receive your data in a portable format.
  • Objection: object to processing based on legitimate interests or direct marketing.
  • Withdraw Consent: at any time for marketing communications.

To exercise any of these rights, contact us at [email protected].

7. Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

8. Cookies

Our Site uses cookies to enhance your experience and analyse site usage. You can manage cookie preferences through your browser settings.

9. International Transfers

If your data is transferred outside the UK or European Economic Area, we ensure it is adequately protected in accordance with GDPR.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the revised effective date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact:

TMS Skin Solutions Ltd.
Email: [email protected]
Address: 213 Monks Dale Yeovil Somerset BA21 3JQ United Kingdom